Privacy Policy

Mitsify Web Development LLP ("Mitsify", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (mitsify.com) or use our software products and services.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, request a demo, or fill out any form on our website, we collect:

• Name, email address, and phone number
• Business or company name
• Nature of your inquiry or message
• Any files or documents you share with us

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referral sources
• Device identifiers and screen resolution

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse traffic, and show relevant content. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and service requests
• Schedule and conduct product demonstrations
• Provide and improve our software products and services
• Send transactional communications (booking confirmations, invoices)
• Send marketing communications with your consent
• Analyse website usage to improve content and user experience
• Comply with legal obligations and prevent fraud

3. Legal Basis for Processing (GDPR / Indian IT Act)

We process your personal data on the following legal bases:

• Contractual necessity: When you engage our services, processing is necessary to deliver those services.
• Legitimate interests: We may use your contact details for follow-ups where we have a legitimate business interest.
• Consent: For marketing emails and newsletters, we rely on your explicit consent. You can withdraw consent at any time.
• Legal obligation: To comply with Indian tax laws, GST regulations, and other applicable statutes.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share it with:

• Service providers: Third parties who assist us in delivering our services (e.g., hosting providers, email delivery, payment processors). They are bound by confidentiality agreements.
• Communication tools: We may use WhatsApp Business API or automation tools (e.g., Make.com) to send notifications. Your phone number may be used for this purpose.
• Legal requirements: Where required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law — typically no longer than is reasonably needed for business, legal, or tax purposes. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement reasonable technical and organisational security measures appropriate to the nature of the data we hold, including encrypted data transmission and access controls on our systems.

No method of transmission or storage over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing for marketing purposes at any time.
• Withdraw consent: For consent-based processing, you can withdraw at any time without affecting the lawfulness of prior processing.

To exercise these rights, email us at: privacy@mitsify.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: